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The Best Way to Manage Your Windows Environment |
 Maven in action |
The fast, and easy to use SCCM Help Desk. Help the Help Desk with Maven
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A maven (also mavin) is a trusted expert in a particular field, who seeks to pass knowledge on to others.
Share Enterprise Data and Support Tools with the People that need it the Most
Support Analysts should be able to find a computer or user, diagnose the issue at hand, and resolve the issue in seconds; right? Maven is not a monitoring tool; it is an interactive filterable dashboard used to support and manage Windows users and co mputers. Maven was designed specifically to enhance the productivity of Windows support analysts in all areas of support. Reduce the most important metric: time-to-resolution: and your company will save thousands of dollars in support costs. Maven makes the perfect SCCM Help Desk console.
Maven is a Windows support framework that allows organizations to standardize and audit all of their support tools, thereby greatly reducing support costs. Your enterprise data is typically found in multiple sources; why not have it all available in one place? Maven enables your organization to build and deploy a complete Windows support dashboard, with all of the queries, support tools, scripts and enterprise information required to rapidly service your IT infrastructure. Unlike many of today's Windows Management tools, Maven is fast and intuitive, designed specifically for analysts that administer and support Windows. Your service desk can do what they do best; service your organization.
Manage all Users and Computers from one Place
- Remote Assistance
- Remote Desktop
- Run Diagnostic Tools
- Execute Scripts
- Explore Logs
- Manage User passwords
- Unlock/Enable/Disable User accounts
There are two versions of Maven. Learn more about Maven Enterprise Edition and Maven Small Business Edition to see which is right for your business.
The following demo illustrates some common tasks performed by Maven. Remember, Maven is a framework that can be adapted to whatever support needs you have (This video is best watched in full screen and in HD):
Reduce Incident Resolution Time
Maven integrates with your organizations existing infrastructure to display and interact with all Windows systems and users. The main data grid displays all users and computers within your organization. Each data cell can be used to launch real-time queries into Active Directory, other databases, a computer via WMI or Registry. The results of these queries can then be used to launch even more queries or programs. Maven centralizes administrative, support tools and scripts making them available through easy to use context menus. All data can be sorted or filtered instantly. Maven demystifies the enterprise for all levels of support and greatly reduces incident-resolution time.
Lightning Fast
Unlike many of today’s Windows management tools, Maven performs in the real IT world. Maven was specifically designed to work in environments with thousands of users and computers.
Find. Diagnose. Fix.
Maven allows analysts to define system queries that can be executed on demand. The result of a query is displayed in a data grid that can be filtered in a variety of ways to find a specific asset. It's time to make your enterprise data interactive: Custom context menus that can execute additional queries or launch other support tools can then be used to diagnose and fix the issue.
For example, a user's group membership is stored in Active Directory, while software and hardware inventory of a computer can be found in a database server such SMS or SCCM. Additional information regarding system configuration can be queried real-time from the computer via remote registry or Windows Management Instrumentation. In addition, various databases may contain other valuable configuration information that can be used to determine the required configuration. Support tools such as Event Viewer can be used to troubleshoot various issues or pin point the course of action. Other tools may be needed to help further diagnose the issue at hand. Custom scripts may need to be executed to fix common problems.
Easy to Install and Configure
Maven comes pre-configured with common support tools, for example remote assistance, and remote desktop. Using the configure window and the SQL wizards will allow you to quickly customize the most effective dashboard for your various support personnel. Configure in minutes not days. See some examples. Deploy your customized Maven to all of your support analysts to easily standardize your organization's support tools and methodologies.
No Agents
Maven interacts with your organization's existing SCCM data or can use the Maven Database (free) which stores information about users and computers, and is updated via Group Policy.
Maven is a unique support toolbox that adds a whole lot of value for a very small price. Let Maven help you support your support staff.
Check out Maven Quick Tips
Learn how to perform basic Maven configuration in our Maven Quick Tips section.
What's New?
- Maven Enterprise Edition 1.7.2 and Maven Small Business Edition 1.7.2 are now available for download. Evaluate full versions for 30 days!
- Maven Database has been released.
- Learn how to secure SCCM or SMS databases for Maven use.
- Which version of Maven is right for you? See our feature comparison guide